Hello all
We have been made aware of a National outage affecting Live TV, On demand, and TV GO.
This has been raised under F009492617.
Our support teams are working to have this restored ASAP.
Update: 1:10pm
- BBC1, BB2, ITV, and Channel 4 services have been restored nationally
Update: 3:30pm
- We're still working to restore the channels, you may lose access to BBC1, BBC2, ITV, and Channel 4 whilst we perform some patching work. After this work is done we'll start to bring groups of channels back online in clusters.
- We're providing further updates on https://www.virginmedia.com/help/outage
Update: 8:00pm
- We’re continuing to restore TV channels with many now back up. To watch the Premier League games, go to channel 205 or click here
Update: 3rd Dec 09:00am
We've restored most services but we're still working to restore the following channels
- 209 Crime and investigation HD- Fault slate
- 228 Ultra HD ----no service …black screen
- 757 The Jewellery Channel (TJC) ---fault slate
- 810 Zee Cinema HD ---fault slate
- 829 NDTV Good times ---fault slate
- 983 Pure babes ---fault slate (customers who purchase this PPN channel will see the fault slate)
- 416 TCM HD --fault slate
Update: 3rd Dec 10:45am
We've now restored all channels with the exception of:
- 416 TCM HD --fault slate
- 757 The Jewellery Channel (TJC) ---fault slate
Update: 3rd Dec 1:08pm
- All channels now restored but intermittent issues across VOD and Catch Up services ongoing
Update: 4th Dec 8:45am
- All channels now restored, VOD and Catch Up restored. Provisioning of new set top boxes ongoing
Regards
ModTeam
