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RyanK1992
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My5 app

I’m trying to access the My5 app and I keep getting the message that it’s not available on this v6 box. 

Is this a known issue at all?

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japitts
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Message 2 of 12
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Re: My5 app

The app loads fine for me, so unless anything is showing on https://my.virginmedia.com/faults/service-status the service status page, then no.. not a known issue!

Do other apps load ok?

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Ernie_C
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Message 3 of 12
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Re: My5 app

There is a new firmware level being piloted in some areas.

The missing My5 app is a known error in this new level.

In the meanwhile, users with this pilot level can access Channel 5 Catch Up through the normal Catch Up menu.

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newapollo
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Message 4 of 12
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Re: My5 app

Thanks for the heads up @Ernie_C

I think VM should be proactive and advise cutomers that their viewing of the CH5 app may be compromised by this new firmware update and advise them they can still use the CH5 catch up via the Catchup menu. 

They don't need to email the customers (half of the emails would probably go into junk mail) however they could use the inbuilt messaging service on the boxes to inform customers, or even a place holder for the app?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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cheekyangus
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Message 5 of 12
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Re: My5 app

VM hasn't used the inbuilt messaging on their boxes for such a long time I would be imagine most users wouldn't notice there's a message there to read.

Wonder if my box is on the trialit rebooted overnight a few days ago.

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Ernie_C
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Message 6 of 12
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Re: My5 app

Easy to check, @cheekyangus .

What is your firmware level?

Does the My5 app work?

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cheekyangus
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Message 7 of 12
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Re: My5 app

Reboot probably a coincidence, the My5 App works here. Just checked.

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RyanK1992
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Message 8 of 12
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Re: My5 app

Yeah every other app is fine.

I wonder if I’m on the firmware trial then. 
It’s showing as 20.10.1.RC21-VMB-11-C68 if that means anything?

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DJ_Shadow1966
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Message 9 of 12
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Re: My5 app

Hello

What area are you in your postal town ?

Regards Mike

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Ernie_C
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Message 10 of 12
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Re: My5 app

20.10.1.RC21-VMB-11-C68 Must be the pilot level as the current production level is 20.9.2.RC3.

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