It seems to be most of my live channels & my recordings that are distorted - some of them have been ok. My Netflix etc is absolutely fine with no issues on that side of things. I have taken all the cables out & put then back in again (making sure that the white cable was tightly put back in place). I have also done several switch off & on again sessions at different times on different days. I have also changed the HDMI cable for a brand new one & I am still having the same issue. This has been happening for about a week now. I have also checked the service statis for my area & it's not flagging anything up. Think I need an engineer to come out & have a look at the TV box.
Did you run the tests via Check my service status, because that might prevent you having to contact the faults Team which is the next step?
To contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later, as the system should recognise you've gone through the fault steps and an agent should pick the phone up.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali