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My phone keeps automatically switching from my SSID to one called 'Virgin Media' while i'm at home

Since I installed the virgin media connect app.  Whats that all about? 

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Re: My phone keeps automatically switching from my SSID to one called 'Virgin Media' while i'm at...

Hi pjb18, thanks for your post -sorry for the delayed response.

 

I'm also sorry you've encountered this problem after deleting the Connect app. As well as removing the app you may also need to remove any existing profiles for 'Virgin Media', '_The Cloud X' or 'arq_wifi_x'.

How you remove the profiles depends on your device model and the version of your device’s OS. If you get stuck at all let us know what device you have and we'll try our best to help.

 

Tom 
 

 

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