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AStuart14
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My V6 box wont turn on after welcome screen

My V6 box will go to the welcome screen, sometimes goes to the starting upscreen then just turns black. Iv checked the batteries in the remote, i have tried turining the V6 box off and have checked all of the cables in the back, i have checked the hdmi connections and tried different ones, i have turned off at the wall. 

I have also completed the online test via a laptop and my mobile account. Im currently in the phone waiting but thought this might be quicker.... any ideas........willing to try anything.....

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japitts
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Re: My V6 box wont turn on after welcome screen


@AStuart14 wrote:

Im currently in the phone waiting but thought this might be quicker.... any ideas........willing to try anything.....


Don't give up waiting. It will be the quickest way to resolve your fault.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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AStuart14
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Re: My V6 box wont turn on after welcome screen

But after 2 hours it just hangs up, ive done this twice this evening. Is this normal?
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