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Mulan not working

Hi i got the new mulan movie to watch and the sound is distorted tried contacting virgin but can't through tried emailing and no response any ideas? 

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Re: Mulan not working

HI Sahra2, 

Thanks for your post and welcome to our community. 

I'm very sorry for the delay in getting back in touch, we have been busier than usual. 

It's disappointing that there was an issue when you tried to watch Mulan. Did you rent the film or buy it?

Have you been able to watch it since?

Let us know.

Emma_C - Forum Team
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Re: Mulan not working

Hi no still not working i bought the movie and still not able to watch it as the sound is distorted 

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Re: Mulan not working

Thanks for coming back to me. 

I've checked the account from here and can't see that it's been purchased through us, therefore it will have been purchased through our Store. 

I'm afraid we'd need our Store team to look into this on 0800 027 0801 as it's not something we can do from here. 

If you do have any further concerns or issues please let us know. 

Thanks. 

Emma_C - Forum Team
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