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thenel
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Moving home but virgin not supplying

I've had virgin tv/broadband/phone for years and wanted to take it with me when I move. they say I cant yet my neighbours have it installed. what is the problem and if they can supply 15ft away, why not me? 

I've called and even the person I spoke to said this was strange and was escalating it to management but I've heard nothing. 

does anyone know how to go about getting vm installed if my street and neighbours have it? 

 

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Very Insightful Person
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Message 2 of 26
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Re: Moving home but virgin not supplying

You can ask to have a spotter sent, but depending on the circumstances even if its physically possible, may not happen. Example- oversubscribed areas.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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thenel
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Message 3 of 26
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Re: Moving home but virgin not supplying

it's not oversubscribed, just don't want to install as neighbours have had it a while. different people have told me conflicting stories. was told last week by 'kesie' that construction work would begin in 5-7 days and I'd definitely be able to take vm with me. then called by another vm guy who said that's rubbish. I'm totally annoyed now. 

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jbrennand
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Message 4 of 26
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Re: Moving home but virgin not supplying

As Kippies says - ask for a spotter's visit


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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thenel
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Message 5 of 26
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Re: Moving home but virgin not supplying

if a spotter is supposed to be a field engineer then thats apparently been done. they're not giving me a cable like all my neighbours. it's just the lies they tell you after being a customer paying loads over the years. now I'm being hit with bills for months ahead instead of a final calculation. 

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Message 6 of 26
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Re: Moving home but virgin not supplying

What is there between the pavement & your house?

A normal garden? Concrete drive? Block paving?

If it’s any more complicated than the first one, unless there is a wall to tack the cable along you may have problems.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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thenel
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Message 7 of 26
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Re: Moving home but virgin not supplying

just normal two level house, small garden. I've had to place an order with sky and I'm going to miss vm especially bb. 

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Message 8 of 26
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Re: Moving home but virgin not supplying

Very sorry to hear this thenel and we're very sorry we aren't aren't able to install the services at your new address. If you register your details here: virg.in/checker    we will send you any updates about expanding the network.    

Regards

Lindsey_C

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thenel
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Message 9 of 26
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Re: Moving home but virgin not supplying

thanks, my immediate neighbours have it that's what so infuriating. terrible 

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thenel
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Message 10 of 26
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Re: Moving home but virgin not supplying

clicking on that link doesn't work! 

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