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Hmax482
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Moving House

I've just moved house and took my existing virgin Media services with me. I was paying £64 per month on my contract. At my new address I'm suddenly being charged £84 a month !!! Surely VM have to honor the existing contract ? 

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DJ_Shadow1966
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Re: Moving House

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hmax482
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Re: Moving House

Thanks Mike... Appreciated.,
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Paul_DN
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Re: Moving House

Hi Hmax482,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your package price since moving .

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul

Hmax482
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Re: Moving House

I’m glad to say this was dealt with promptly and professionally by Paul_DN.

Thanks

 

 

 

 

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Paul_DN
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Re: Moving House

You are very welcome Hmax482, I am glad I could help.

 

Kind regards

 

Paul.

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