I've just moved house and took my existing virgin Media services with me. I was paying £64 per month on my contract. At my new address I'm suddenly being charged £84 a month !!! Surely VM have to honor the existing contract ?
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I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.
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Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your package price since moving .
So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.
I’m glad to say this was dealt with promptly and professionally by Paul_DN.
You are very welcome Hmax482, I am glad I could help.