Virgin Media Community

[lucy_trevatt]

Hi, i have mixit tv, the channels wont load, its been stuck at 16%, tried the obvious, so fed up with it, cant get any help from virgin media direct so im trying here, thanks

[nodrogd · Accepted solution]

Check that the white coax cable is secure in the back of the box & where it connects to the wall. If this appears ok, check the Service Status link above for area faults affecting TV.

[japitts]

Which TV box do you have? If you're not sure, check here 

Is this a recent install, or fault replacement? I'm assuming there's been a recent change to your account or kit, that has triggered this?

[lucy_trevatt]

Thanks so much!

[lucy_trevatt]

Thanks so much - u fixed it!