Menu
Reply
Chanlou17
  • 4
  • 0
  • 0
Joining in
466 Views
Message 1 of 3
Flag for a moderator

Mixit tv

Hi,

I have mix it tv package and it says I should get certain channels but I don’t. For example I don’t get Gold or W but it says I should get that when I go on the channels list. What can I do? 

0 Kudos
Ian_41
  • 61
  • 14
  • 19
Forum Team (Retired)
Forum Team (Retired)
459 Views
Message 2 of 3
Flag for a moderator

Re: Mixit tv

gold and W are not available on mixit TV unless there added as a personal pick.
https://www.thinglink.com/scene/1142804833003110401

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
cheekyangus
  • 134
  • 20
  • 38
Superfast
459 Views
Message 3 of 3
Flag for a moderator

Re: Mixit tv

MixIt is a base pack you add bolt-on Personal Pick packages to. Gold and W are part of one of the bolt-on packages. Unless you added that Personal Pick it's not meant to be available to you.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide

On the table on this page it has a "+" against those channels in column 5 which means it is part of a bolt-on package. Each bolt-on is an additional fee. Only those channels in column 5 with a tick are part of MixIt without additional bolt-on packs being added.

Personal Pick bolt-on package contents info is here. https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/Redwood/Personal_Picks_January_...

0 Kudos