Should sky one be on mix tv package?
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Sky1 SD should be on the Mix package, but not the HD version as per the latest ChannelGuide
Are you missing any other channels?
Using your remote control go to
Help & Settings > Help > Virgin TV > go up to the top of the screen then TV Care and press OK > Missing Channels.? > Refresh my channels list
@Stan71 wrote:Should sky one be on mix tv package?
Just check whether you're on "Mix" (one of the older, no longer sold packages) or "Mixit" which is the currently sold base bundle.
Mix includes, Mix-it doesn't. If you have Mix-it, you'll need the entertainment personal pick IIRC.
Great marketing names, eh.....