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Dhamil25
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Missing channels

brief:

pumped my bill from £60 to £90 so I left. Went to BT who offered all sports and movies for £70.

Virgin retentions then rang offering all channels for £75. I stayed for convenience (all though convenient is probably the wrong word - wasted countless hours on hold). 

virgin then turned off movies saying they aren’t part of my package. Rang the other night, they said someone would ring me back. Didn’t happen. Rung tonight, on hold for 75 mins then line went dead. It’s an absolute joke of a service 

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japitts
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Re: Missing channels

What package are you on? And what channels are you missing?

Sky Cinema channels are a premium add-on except on a few of the "Ultimate Oomph" or "Big Bundles" (marketing terms may vary!)

You can check which channels you should have at the bottom of this page

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Dhamil25
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Re: Missing channels

Oomph. I was told I had everything. And had this email. Now I can’t get through to question it

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japitts
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Re: Missing channels

Do you mean this bundle? Your picture only shows the Sky Premiums added/removed bit, and not the package name.

If so, follow Home > Help & Settings > TV Care, and follow the options for "I'm missing some TV channels". See if the "hit" that this help section can send, recovers the channels for you.

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Dhamil25
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Re: Missing channels

I’ve spoke to someone who said sky cinema isn’t included. This isn’t the offer there made on the phone

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