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Manikally
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Missing channels

I called today to sort out a new contract, they got it sorted pretty quick but they took the movie channels off then put them back on.  They haven’t yet been reinstated, was told to reboot the box but they still haven’t come back on.

The lady I spoke to said she was having problems putting certain codes in, which is why she removed the movies etc.  I did call back but was told they should be there.

Can anyone help or should I ring back for the 3rd time, thank you.

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LittleMick73
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Re: Missing channels

Hi I would ring back as waiting on here may take 4 or 5 days for an answer. Regards Micky
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Manikally
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Re: Missing channels

Thank you for your response, will ring in the morning.

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Paul_DN
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Re: Missing channels

Hi Manikally,

 

Thank you for reaching out to us in our community and welcome, I am sorry the Movie channels hadn't gone back on, I have had a look our end and can see you have spoken to us recently, are the Movies back on now?

 

Kind regards

 

Paul.

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Manikally
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Re: Missing channels

Hi Paul,

Yes, thank you. They’re back on.  The lady I spoke to said it was because a work order hadn’t been completed and sorted it out really quickly.

Thanks so much.

Zoe

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Paul_DN
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Re: Missing channels

Hi Zoe,

 

Really glad to hear its up and running now, just in time for the rain, nothing better than watching a Movie  while it's not so great outside.

 

Kind regards

 

Paul.

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