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RGowiie
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Missing channels

Hi, I have just gotten Virgin and after setting up I only have about 3 channels. I have tried resetting, turning off/on etc...

I seem to be missing access to on demand, catch up and apps too.

Is there anyone who can help, all calls to Virgin lead to the same Corona message.

Thanks

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adrian_n
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Message 2 of 6
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Re: Missing channels

hi have you rung the activation number 0800 953 9500 ? hope this helps


Here to help! I'm a technician helping out whilst working from home. Find out more


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RGowiie
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Message 3 of 6
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Re: Missing channels

Yes, I activated it last night. Saw there were no channels and hoped it would resolve itself but no luck.

I can't get through to anyone about this today though and have tried doing all the usual tricks.

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adrian_n
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Message 4 of 6
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Re: Missing channels

ok next thing is to send a short text to 07533 051809 and someone will call you back as soon as they can .could be a while as very busy .

Here to help! I'm a technician helping out whilst working from home. Find out more


RGowiie
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Message 5 of 6
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Re: Missing channels

No response from the text yet, unfortunately...

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John_C3
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Message 6 of 6
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Re: Missing channels

Hi, 

I have just sent you a private message 


Here to help! I'm a technician helping out whilst working from home. Find out more


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