In the last couple of days we have noticed that we have very few Kids channels, they are greyed out and when clicked on they say that they require a subscription. This is the case for my V6 and TIVO box alike. I have recently been transferred to the Maxit package last month, but only the last couple of days the channels are not able to be viewed - eg Disney junior and Nick Junior, nickelodeon, all of which we have watched for years. I have tried re-booting both boxes.
sorry to see you are confused by channels being deleted from your guide.
Virgin have supplied over 50 channels for free, all for a limited period since the start of the current Covid epidemic. They actually extended the free periods for a number of the channels, however the free viewing periods have now ended.
I have made a list of the free channels that were offered in the spoiler at the bottom of this post.
You could regrade your package bundle to access more channels or you c an purchase small bundles to add extra channels.
Customers can add one Pick to their bundle for £10 per month with each subsequent Pick costing £7 per month. Picks can be changed every month.
March 31st to April 21st The full line up of extra channels for families to enjoy includes: Cartoon Network Boomerang Cartoonito Nickelodeon Nick Jr NickToons Nick Jr Too This television upgrade is available to customers on Virgin Media’s Player, Mixit (without Kids TV pick) and Maxit (without Kids TV pick) bundles at no extra cost.
April 6th to May 2nd The full line up of extra channels: Comedy Central DMAX Discovery Fox Gold Box Hits Kerrang Kiss Magic ID Lifetime MTV TCM TLC Rishtey Rishtey Cineplex Sony SAB Colors
April 10th to May 9th The full line up of extra channels for families to enjoy includes:
Sky Arts Sky Comedy Sky Crime Sky One Sky Two Sky Witness Sky Sports Mix Sky Sports News Movies 2 Syfy E!
April 17th to May 16th The full line up of extra documentary and entertainment channels now available: Alibi Animal Planet Comedy Central Extra Crime + Investigation Discovery History Discovery Science Discovery Shed Discovery Turbo Eden Eurosport 1 Eurosport 2 H2 History Home and Health Love Nature National Geographic National Geographic Wild
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I feel your pain. I was on the Mix TV package which included all the kids channels previously then upgraded my broadband last Saturday and was put on the Mixit plus Drama package. I was told it was like for like but have lost all the kids channels plus documentaries. When I called on Monday I was told by VM that I would have to pay to have these channels as they aren't included. To add the kids channel would be another £5 per month on top of what I'm paying.
From looking on this forum VM did offer the kids channels free over the COVID-19 period but these have now been removed now. I lost Nickelodeon, Disney, Cartoon Network and Boomerang on Monday so that kids aren't very impressed.
If VM had been transparent in the first place I would have never changed or upgraded the broadband. I only upgraded because of the slow upload speeds. Having four in the house who are on Zoom or Skype simultaneously doesn't help. Kids are using zoom to do their school lessons.
They have even managed to mess up my home phone so that's been down since Monday. Rant over now.