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Missing channels on 2nd box

Hi there - I have just installed a second box. Sky Sports showing on the old box upstairs but not on our new box downstairs that was installed. Rebooted existing box, tried but still no Sky Sports on this one.

 

Tried reboot, update channel list, test box all, still all sports channels grayed.  I am missing all the match, not happy when I am paying for this. No customer service available to call. Any suggestions??

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Re: Missing channels on 2nd box

Have you activated the second box?  Are any other channels missing on that box?

Have you tried swapping the boxes around?

Dave

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Re: Missing channels on 2nd box

Hi Dave,

First of all, thanks for looking into it.

My second box was installed by an virgin TV engineer, so not sure if he activated the box or not. Happy to xcheck if I know how to do that.

Did not go through channel by channel as only use TV for sports. I believe all are there as it basic channels except sports add on.

Did not try to swapping the box, great idea will try tomorrow first thing in the morning.

 

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Re: Missing channels on 2nd box


@Sanjibdatta wrote:

HMy second box was installed by an virgin TV engineer, so not sure if he activated the box or not. Happy to xcheck if I know how to do that.

 


Non-activated boxes will only provide the basic terrestrial channels in SD and give a 7400 error.

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