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jonclough
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Missing all channels except Channel 4

I just got set up and the box works for channel4 and a couple of others. Even free channels like BBC1 are greyed out. Have tried rebooting. Twice tried to call Virgin but waited for over 30 mins before giving up. Netflix and other apps are OK.

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newapollo
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Re: Missing all channels except Channel 4

Hi jonclough,

Try rebooting the Tivo please. If the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jonclough
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Re: Missing all channels except Channel 4

Thanks. Unfortunately that number takes me to hold music hell! 10 minutes and counting

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Ryan_N
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Re: Missing all channels except Channel 4

Hi jonclough, 

 

Thank you for your post and welcome to the forums. 

 

I appreciate that this is not an ideal start and I apologise for that. Can I confirm how everything is at the moment? Was you able to speak with the team. Don't worry if not, I will make sure it is sorted 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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