I just got set up and the box works for channel4 and a couple of others. Even free channels like BBC1 are greyed out. Have tried rebooting. Twice tried to call Virgin but waited for over 30 mins before giving up. Netflix and other apps are OK.
Thank you for your post and welcome to the forums.
I appreciate that this is not an ideal start and I apologise for that. Can I confirm how everything is at the moment? Was you able to speak with the team. Don't worry if not, I will make sure it is sorted 🙂
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk