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TraceuTJW
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Missing Mixit Virgin TV channels

Hi

2nd month into my contract and now my channels I had for mixit TV have disappeared... I am basically just vetti getting normal free view channels... Any advice because trying to get through to Virgin is ridiculous

Thanks in advance

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newapollo
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Re: Missing Mixit Virgin TV channels

Hi TraceuTJW,

Virgin have supplied a number of channels for free, all for a limited period since the start of the current Covid epidemic. They actually extended the free periods for a number of the channels, however the free viewing periods have now ended.

You can use this TV Guide to check which channels are available in the Mixit package, to make sure you still have the correct channels for your package.

https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/Redwood/ChannelGuide_June_11_20...

Customers can purchase small bundles to add extra channels, or upgrade to a different package.

Customers can add one Pick to their bundle for £10 per month with each subsequent Pick costing £7 per month. Picks can be changed every month.

The  Kids Pick is £5.

This is the link showing the Personal Picks 

 https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/Redwood/Personal_Picks_May_2020...

Should you decide to add extra channels or regrade your package you could do so using the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Or you can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali