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Missing Channels /

Why have some of my channels been removed?? I've been a Virgin customer for about 2months, and Im now missing channels such as TLC and MTV which were there before and have now been blanked out!! Why is this? I wasnt made aware any channels would be getting removed, and now i'm being asked to "upgrade subscription" to get them back!

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Re: Missing Channels /

Additional channels were made available to all customers during the height of the Covid pandemic while customers were stuck at home.

Now that restrictions have started to be lifted, these additional channels have returned to their original TV packs and may now be a paid add on.

They weren't ever have been included in the channel listings for the TV pack that you signed up for, and you can see the listings for customers here:

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide

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I work for Virgin Media - but all opinions posted here are my own