I don't expect Virgin to monitor every issue 24/7 but I would have thought it reasonable to expect an update when they have missed their estimated fix time by over 24 hours. There may be less staff to deal with these problems & while I sympathise on a personal level with those who are maybe left to pick up the extra work, I pay over £100 a month for Virgin's services & my bill has just increased by £4, so on a corporate level, I don't think a valid update is too much to expect.
The really strange thing is that it is being heavily advertised on Virgin as a new exciting series with ALL episodes available immediately .
To make it more difficult there is NO information on service status and on Virgin Community.with makes Customer Service a complete joke.
When you say ‘advertised on Virgin’ do you mean advertised on Sky channels on Virgin Media?
I suspect that these are all available to Sky’s own customers but not contractually to Virgin Media customer, unless, of course, you have seen it documented specifically as applied to Virgin Media customers.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Overall guys, I personally think it’s not good enough. We all pay for a service and expect that service to work. Would sky subscribers not complain and settle for not being able to view what is and has been a highly anticipated show? I think not!
Would sky subscribers settle for not being told what’s going on, when it will be fixed, or even some sort of estimated timescale ... I think not!
Customer Service from Virgin Media is a complete farce.
Since Virgin Media supplies programmes from a whole variety of different media suppliers. It doesn't matter and shouldn't matter whether it is Sky or BBC or someone else. VM are paid a significant amount monthly by me to manage and supply a complete service.
There has been a problem with Manifest on Demand for nearly a week. What has made the problem far worse , is the complete lack of information. It was supposed to be fixed a few days ago , it was not and there no likelihood of it being fixed
When I go to Virgin On Demand it tells me that my subscription covers this programme. But only the pilot episode seems to be available. It was briefly available through the TIVO box and I watched a few episodes but now it is gone. And I hate that they are not dealing with this except through the Community. It is like the blind leading the blind - a pacifier rather than real help.