I'm getting a notification pop up on both MTV HD (134) and MTV normal (183) channels saying it's free until 7th Feb but then I'll have to subscribe. I'm on the mix package which says MTV (183) is included so why am I seeing this on channel 183? And why is HD no longer included??
Welcome to our forums and thank you for reaching out with your concerns. I do apologise for any frustration caused by this promotion, it appears there's been some misunderstanding. I'll do my best to clarify everything and put your minds at ease.
The on-screen message shown on your TV reads as follows:
MTV/MTV HD is available to all customers at no extra cost from 7th January until 7th February. After this date you will need to subscribe to watch the channel."
During the stated period, the channel is viewable by every single Virgin TV customer, regardless of their subscription level. This is a limited-time perk to give lower tier customers the opportunity to try out channels they didn't previously have access to. There is no charge for this temporary channel addition. Following 7th February, this "special treat" will be removed from any lower TV tiers and customer's will return to their usual subscription access.
If you already had these channels prior to 7th January, there will be no change during or after this "special treat" period.