We cannot find any way to get in touch with customer services,
No email. No online chat. Phone only connects to automated service that does not include box relocation or engineer callout as an option. Search on the Virgin website for 'box relocation' and 'engineer callout' returns 0 results.
'Broadband faults' option on the 0345 454 1111 number does not connect to an engineer or to a service that enables us to book an engineer for relocation. It runs an automated test on our broadband and then disconnects.