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Petethegrinch
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M63 error code fix

Anyone know how to fix an error code M63,

just says to call Virgin but when I call they say they are unable to fix or send anyone out.

been stuck a few days now with no service.

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LittleMick73
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Re: M63 error code fix

Hi that code indicates a problem with your account which can't be dealt with on a public forum, so phoning is the only option. Regards Micky
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Petethegrinch
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Re: M63 error code fix

Thanks Micky.  The only problem is when I call they say they are unable to help ?

 

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Tom_F
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Re: M63 error code fix

Hi Petethegrinch, thanks for your post.

 

Sorry to hear you've encountered this error. If it's something you still need help with now please reply to my PM confirming some details and I'll do all I can to help.

 

Tom 

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Petethegrinch
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Re: M63 error code fix

Hi Tom,

thanks for your help but all sorted.  I can confirm the only way to resolve an M63 error is to keep calling and reporting this as a fault.  

for some reason, which I could get to the bottom of, it took them over a week to fix this issue.  I had to repeatedly call every 24 hrs for them to run tests but finally fixed. My advise to anyone with this M63 error code is call and report this daily,

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