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kaywaywong
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M63 code

Hi recently had both boxes reset by virgin now I keep getting this error code cannot access series links or even explore and now , not as far as I can see Is it recording anything . Any advice be great did try phoning and no luck there though. So appreciate any help any one can offer x

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paul0363
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Re: M63 code

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kaywaywong
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Re: M63 code

Paul I have tried Hun 1hr and still no reply

today .

I understand due to covid there are restrictions but  that is why I thought I would ask here 

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paul0363
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Re: M63 code

Try calling early on (best between 8am and 9am) and go down the "Thinking of Leaving" route (Options 4-4-2 IIRC).  You'll get through to retentions but they do more than just deal with that and *should* be able to sort you out (usually UK based too!).

Unfortunately you will need to call them!

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