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Lost payment

Why have a complaint process if nothing is done about complaint 

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Re: Lost payment

They are a little delayed and once they have investigated this they will note the account. We will need to wait for their response so that we can move forward with this. We will aim to resolve this as soon as they come back with an answer. Chris. 

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Re: Lost payment

So it’s ok for VM to threaten to cut a vulnerable blind 70 year old if they don’t pay and I complaint and 3 weeks have passed and still not resolved and receive letters Re complaint deadlocked and other responses saying want to hello but no resolution but when I challenge told need more time discraceful way to act I need to understand why this has not been resolved I have done all I have been asked and caused nothing but stress and upset to my mam you have had enough time I need resolved in next few days before I take to the next level no wonder VM is renowned for poor service 

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Re: Lost payment

Hey there mrq1,

 

I'm going to send you a Private Message so I can grab some details from you and take a look to see if there are any updates. Please reply back to it so I can help.

 

Thanks,

 

Lisa

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