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Loss of tv

Been 3 days now and tv shows as 'loading 16%' on both tvs and service status updates merely move the date and time along. Calls to 150 identify the account and automated 'we are sorry' message.

Is this usual? My dad is 90 so not having tv takes on more importance than maybe it should but 3 days is a bit much with no real update. 

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Re: Loss of tv

Is this local outage reported on 0800 5610061? That number reports all local (to you) service faults, and if it's not on there - then something potentially doesn't sound right.

Was this a replacement box or one that's stopped working?

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