Menu
Reply
misscake
  • 2
  • 0
  • 0
Joining in
111 Views
Message 1 of 2
Flag for a moderator

Loss of tv

Been 3 days now and tv shows as 'loading 16%' on both tvs and service status updates merely move the date and time along. Calls to 150 identify the account and automated 'we are sorry' message.

Is this usual? My dad is 90 so not having tv takes on more importance than maybe it should but 3 days is a bit much with no real update. 

0 Kudos
japitts
  • 14.38K
  • 1.92K
  • 3.28K
Very Insightful Person
Very Insightful Person
91 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Loss of tv

Is this local outage reported on 0800 5610061? That number reports all local (to you) service faults, and if it's not on there - then something potentially doesn't sound right.

Was this a replacement box or one that's stopped working?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks