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Linz_81
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Loss of Channels

I have been with Virgin since mid April 2020 and have had many channels ie comedy central, gold and the likes but today I went to put Comedy Central on and it's not available neither is Gold or any of the other channels I initially had when I first signed up and up until Sunday night? I have tried to reset box and also checked all connections but all seem to be OK and can get standard channels with no issues.  Can anyone suggest what has happened? 

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newapollo
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Re: Loss of Channels

Virgin have supplied a number of channels for free, all for a limited period since the start of the current Covid epidemic. They actually extended the free periods for a number of the channels, however the free viewing periods have now ended.

Which pack are you on?  You can use this TV Guide to check which channels are available in your package, to make sure you still have the correct channels for your package.

Customers can purchase small bundles to add extra channels, or upgrade to a different package.

Customers can add one Pick to their bundle for £10 per month with each subsequent Pick costing £7 per month. Picks can be changed every month.

The  Kids Pick is £5.

This is the link showing the Personal Picks 

 https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/Redwood/Personal_Picks_May_2020...

Should you decide to add extra channels or regrade your package you could do so using the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Or you can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali