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emiliajacob
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Loss of ALL ITV & BBC channels

All of a sudden all ITV & BBC stations are not available

Virgin say no issues in our area

Also Virgin Box keeps turning off sound & can only reset with on/off power to TV

Edward_W1
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Re: Loss of ALL ITV & BBC channels

Hi there,
It sounds like you may have a couple of problems in one there!

First things first, can I suggest you take a look at the diagnostic page here: https://www.virginmedia.com/help/tv

This will help you with any set up issues. 

It may be related to the video output on your box or the connection between the box and the TV. 

Can I ask if you have the ability to try another HDMI cable to connect the box to the TV? 

If non of this helps, I would suggest raising a query with the team via the text service on 07533051809. 

I hope this helps


Here to help! I'm a technician helping out whilst working from home. Find out more


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Alex_D1
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Re: Loss of ALL ITV & BBC channels

the problem with the channels should now be sorted, reboot the box. others that have had the same problem are now working correctly


Here to help! I'm a technician helping out whilst working from home. Find out more


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