All of a sudden all ITV & BBC stations are not available
Virgin say no issues in our area
Also Virgin Box keeps turning off sound & can only reset with on/off power to TV
Hi there, It sounds like you may have a couple of problems in one there!
First things first, can I suggest you take a look at the diagnostic page here: https://www.virginmedia.com/help/tv
This will help you with any set up issues.
It may be related to the video output on your box or the connection between the box and the TV.
Can I ask if you have the ability to try another HDMI cable to connect the box to the TV?
If non of this helps, I would suggest raising a query with the team via the text service on 07533051809.
I hope this helps
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the problem with the channels should now be sorted, reboot the box. others that have had the same problem are now working correctly