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Cribby
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Live TV channels will not download

I cannot download the Live TV Channels, it is stuck on 16%. The Apps such as Netflix and Amazon work fine. On Demand works fine and My recordings from another box is working. Can someone explain how I can fix this issue. I am not a Techy, so keep it simple please.

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kizi
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Re: Live TV channels will not download

The suck on 16% means that the v6 do not have signal going to the box make sure the white cable is connected to the v6 box 


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Cribby
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Message 3 of 10
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Re: Live TV channels will not download

Thankyou for your comment.

I have checked the white cable at both ends and it is fully connected. I have checked all the other cables and they are also fully connected. If the white cable wasn't connected, how is it the apps, on demand and my shows are working?

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Ernie_C
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Re: Live TV channels will not download

... because My Shows recordings are in the box and apps use the internet not the TV co-ax feed?

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Cribby
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Message 5 of 10
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Re: Live TV channels will not download

Argh! Okay, thanks. So could the issue be with the co-ax feed? I have another feed in another room which when this box was connected to it, works fine.

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Ernie_C
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Message 6 of 10
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Re: Live TV channels will not download

Given the box works in another co-ax port, the field engineer knows more than me but it looks like either the co-ax port is not active or you’ve not fully seated the cabling.

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Cribby
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Message 7 of 10
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Re: Live TV channels will not download

Thanks for your help. We have found the issue, cable has been damaged externally.
John_GS
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Re: Live TV channels will not download

Hi Cribby,

 

Has the cabling been reported to us seperate? If not fire me over the details in a PM and I'll sort this out.

 

Kind regards,

John_GS
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Cribby
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Message 9 of 10
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Re: Live TV channels will not download

Thanks John, it's been reported and getting sorted.
Ernie_C
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Message 10 of 10
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Re: Live TV channels will not download

Good news.

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