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Daydreamer7001
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Message 1 of 7
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Leaving

I want to leave and can’t get to speak to anyone. How can I cancel my contract?

Daydreamer7001
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Message 2 of 7
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Re: Leaving

Tried phoning again and again I was on hold for 38 minutes and then got cut off AGAIN 😡

How can I get to speak to someone when nobody answers the phone.

l want to cancel my package and can not do it online!

Please Help

Anonymous
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Message 3 of 7
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Re: Leaving

you need to keep trying to call in. Due to the COVID-19 VM are running on very limited staff
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Daydreamer7001
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Message 4 of 7
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Re: Leaving

2 weeks and still not having any luck phoning them!

Anonymous
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Message 5 of 7
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Re: Leaving

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.

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rulesofthedance
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Message 6 of 7
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Re: Leaving

Same boat here and I need to cancel ASAP. I'm not even getting to the stage of the call where I get put on hold. Just pointed towards the website and then hung up on. What route are you taking when you ring them to get on hold?

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Zoie_P
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Forum Team
Forum Team
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Message 7 of 7
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Re: Leaving

Hi there,

I am sorry cancellations is something we do not offer on forums.

Can you please call us on 150/0345 454 1111 option 4 then 4.

Thanks

Zoie

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