Leaving virgin media, as my bill has gone up a considerable amount, phoned up and was offered a £5 reduction on my bill considering it had gone up by nearly £25 p/m i didnt think that it was very fair. Have been with virgin for almost 7 years and always paid our bills on time and never had a problem. I find it very discouraging that loyal customers such as myself are not getting the same offers and deals that new customers are receiving. For example the same package that im on which costs me £67pm is being offered to new customers for £49. Sorry to be leaving hoping i get better customer loyalty at SKY!
I've just had the same experience. I suspect that they are getting a lot of calls with the forthcoming price increase, most of which will be pacified with a £5 discount.
Previously, if I've agreed to extend my contract for 12 months, I've received a discount that was nearly as good as a new customer. The guy on the phone said that the existing customer discounts change monthly and are usually released towards the end of the month.
The guy tried hard to change my mind, but I've reduced my TV package and broadband speed, saving £25/m. This is without a loyalty discount and on a rolling monthly contract.
I think that the regulators want a situation where the discount is based on whether you sign up for or renew a short or long term contract, regardless of whether you are a new customer or not. This would save a lot of this ping-ponging between providers.