Not saying you can’t get written confirmation I’ve never seen anyone on here asking for that. I assume you have called them regarding your departure and given them 30 days notice. Also if your contract has not run it’s course you could be hit with a leaving early penalty fee. If you have a VM landline you could call 150 choose options 1 1 4 5 that will take you through to retentions. They maybe able to help you with you enquire call early as possible they open at 8am that will cut down on wait time. Failing that you need to hope one of the site mods spot this and get in touch through a PM.