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jgmandav1a
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Leaving VM

I want to leave VM after minimum period of contract so trying to contact them to give the notice. But can't get connected over the phone after hanging on for a long time. My Concern is I may miss the notice date and changed to full price package. What can be done to resolve this.

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DJ_Shadow1966
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Re: Leaving VM

Hello

With regards to cancellations I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Alternatively you can write too - Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG

Regards Mike

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