Virgin Media Community

[Remluf]

I pay £61 for my bundle and see they are doing Big Bundle for £30 with the Virgin 360 box. Can I choose to keep my V6 as it is 80% full and I don't want to give it back and lose those recordings.

[nodrogd]

As far as I know all new bundles now include Horizon platform boxes as standard.

Virgin are also (by invitation only) upgrading V6 TiVO boxes to Horizon. But even with this option the boxes must be reformatted to install the new firmware, which wipes off all the recordings.

[japitts]

In addition to @nodrogd answer...

I've (very recently) renewed my VM deal for 18months, and am very much a V6 fan. In time I'm sure the V360 will be a much improved box, but for now... I'm quite happy witth the V6 too - and being an existing customer, I didn't ask for a box-swap and it wasn't an issue.

The TiVo/V6 platform will be around for a little while yet, and I seem to recall there was a similar situation going back, where I had a TiVo and the V6 was the star-product.

All new TV & broadband installs are V360 only. TV-only customers are still getting TiVo boxes, and box-swaps from TiVo > V6 are still actively happening.

[Remluf]

Ok thanks. If the V6 has to be formatted then I may as well get a 360. What happens to the V6? Do I post it back when I get the 360 or throw it away?
Are are the rear connections on the 360 the same or will I need new cables?

[japitts]

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@Remluf wrote:

Ok thanks. If the V6 has to be formatted then I may as well get a 360.

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Why would your V6 need to be reformatted? If it's working now, I don't see any reason for you to reformat it?

Remember the V360 runs an entirely different software platform to TiVo/V6. Some like it, some don't - but don't just jump in "because it's new".

[nodrogd]

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@japitts wrote:

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@Remluf wrote:

Ok thanks. If the V6 has to be formatted then I may as well get a 360.

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Why would your V6 need to be reformatted? If it's working now, I don't see any reason for you to reformat it?

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The OP is not reformatting it. Virgin need to reformat the hard drive to install Horizon, so either with a new Humax box or the existing Arris box the OP will still lose their recordings in the process.

[japitts]

Agreed.

I thought the OP was asking, "if I get a new bundle, do I need to have a V360 or can I keep my V6".. in which case the answer is that I don't see any reason they can't keep their V6 running as it is.

[Remluf]

To claify, I was asking if I could keep the V6 with the new package as it has recordings on it. I thought it may be a requirement to move to a 360. However if taking the new package means losing the recordings on my V6 which I did not know about, then I may as well get a 360 and bin the V6.

[japitts]

Ok, that makes sense - my original reply tried to explain but probably ended up confusing.

No, signing up to a new bundle does not, at this time, require a box-change. New TV customers are now being given V360 as a matter of course, which is why the online sales process mentions one.

Existing customers who have a V6 but want to move to a new bundle, are perfectly entitled to keep that V6.

[Remluf]

I wonder if people do keep their V6 though as everyrthing will be deleted on it when they get a new package.

Does the 360 have the same capacity of around 500 hours?