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Issues with sound on tivo and v6 box

Out of the blue the sound stopped working on my tivo box 3 days ago.  I tried everything on Virgin's website and on forums - nothing worked.  Ran a test on the website which said there was an issue with the box.  Virgin answered my call quickly and after a very frustrating call they agreed to send me a new v6 box.  New box has arrived today and I've installed it but still no sound coming from it. Any ideas how to resolve this I really don't want to phone Virgin again.  

 

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