• 5
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Is there someone to talk to?

I have been in my new property two weeks, Virgin still have my services at the previous address. Is there a number for help available. The phone keeps cutting out when put on hold and advisors never ring back. 

0 Kudos
  • 6.53K
  • 1.02K
  • 1.62K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Is there someone to talk to?

Hi 1mikebell,

Hope you are settling in at your new property.

Did you contact VM Home Moves and ask them to transfer your service to the new property?

Whether  you did or not, you should be able to use chat with them by using the online chat messenger contactus/moving-home  (click on the red message us icon) It's not manned 24/7 and voice calls tend to take priority.

Otherwise you would need to contact VM by either calling in or texting.

You can call  150 from a Virgin landline, or freephone number  0800 052 0422, or 0345 454 1111, option 4 (Moving Homebut best to call at 8am to avoid call queues

To use the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 



The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks

0 Kudos