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Is there a contact address I can write to re billing

Before my contract is renewed I wish to discuss my current bill.

 

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Re: Is there a contact address I can write to re billing

Hi ivorjol,

There isn't a contact address for billing or renegotiating a new contract, however you can contact them using the following methods.

You could try the text messaging service.

Just send  a text with a description of Billing  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 1 (Billingbut best to call at 8am to avoid call queues

The telephone options in full are

From a Virgin landline you dial 150 or 0345 454 1111 and the options are:-

Welcome message. Option 1 for TV, Broadband and Phone -  Option 2 for mobile

   Select 1  or 2 dependent on your account type - The options below are for TV, Broadband and Phone

Check are you calling from the phone on your account, 1 yes 2 no  

Options available

Selecting Option 1 -   Billing , Pay now 

Selecting Option 2 -  Faults

Selecting Option 3 - New accounts and set up

Selecting Option 4  - Changes to your package or moving home

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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