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lexiedhb
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Is the only way to get a fault rectified, to call Virgin?

Just had virgin installed, but as had just moved in technician did not connect the TV as it was still packed away.

Attached the TV yesterday to find that pretty much none of the channels work..... getting an error code 7400

Tried calling but having no answer for an hour + TWICE wondered if there is another way to fix this blumming issue

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nodrogd
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Re: Is the only way to get a fault rectified, to call Virgin?

The box has not been activated.

The steps you need to take to resolve this are here:

https://www.virginmedia.com/help/virgin-tv-error-codes/7400 

The dedicated number for activation is 0800 953 9500

 

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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lexiedhb
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Re: Is the only way to get a fault rectified, to call Virgin?

Hi

 

many thanks for your response

If this is the case, why do engineers not inform you that the box needs to be activated? nor provide you with a number?

I have gone through the "activation" steps on the box

Also some channels and Sky cinema are working so if the box was "inactive" would this still be the case?

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newapollo
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Re: Is the only way to get a fault rectified, to call Virgin?

Hi lexiedhb,

Please can you try the following (This method often finds missing channels)

Using your remote control go to  Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
lexiedhb
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Re: Is the only way to get a fault rectified, to call Virgin?

And as if by magic that has resolved the issue!!

 

thank you for saving me hours on the phone!

newapollo
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Re: Is the only way to get a fault rectified, to call Virgin?

Hi lexiedhb,

I'm pleased that worked for you, thanks for  updating the thread.

Any other problems try the forums first before taking the phone route.

Stay safe and enjoy your journey with VM.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali