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colinjowitt2000
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Iplayer problem

I have a Tivo box and have never had a very good experience with iplayer. Other catch up channels seem to be ok although I don't use them much. Ipayer usually buffers but it is bearable but lately it now freezes and is uinresponsive and my only option is to turn the box off at the back. Any ideas how I can try to solve this? I can put up with a bit of buffering but freezing and having to restart is pain.

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japitts
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Re: Iplayer problem

OnDemand & Streaming services on the TiVo (NOT the V6) have two issues:

1: The box is quite old and runs old hardware, it can struggle with the streaming apps (iPlayer, Netflix, YouTube) especially and this is one (of a few) reason why the additional apps are only available on the V6. There isn't any way of sugar-coating this, I'm afraid.

2: All OnDemand & streaming apps rely on an internet connection, the TiVo's is in-built (separate from your home broadband) but this often fails without users realising. On the front-left of the box are a series of green lights, the second-from-left has a painted heart symbol next to it and is your "online" light. A static light is good, but a flashing heartbeat lights means the TiVo's internet connection has failed. Anything relying on the internet will fail when this happens.

Scenario 2 is a fault, and you should report it to Virgin Media on the usual number (150 from VM, or 0345 4541111 from any other phone). It may be an external network fault, but is often a box failure & replacement.

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