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Invalid smartcard - Error 3104

I am getting the error 3104 - invalid smartcard - on a virgin TV box that I have just switched on for the first time in a few months. Old posts on this forum suggest a moderator can reactivate this for me, if this is the case please can you do so. Thank you.

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Re: Invalid smartcard - Error 3104

Which type of box? Is it still being paid for? Some box types can no longer work on the network.

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Re: Invalid smartcard - Error 3104

Thanks for replying. It says Cisco V-Box HD, it's not a recorder, just a set top box. Yes, it's still being paid for. I've had it about 7 years, it did do this before when I didn't use it for a while but I appreciate it might be obsolete now.

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