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Internet issue in NW6?

Connectivity has been dropping since Sunday, site reports no known issue but others on the street have confirmed. Can't get through on the lines to report it, on hold for 40 mins before being hung up on.

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Re: Internet issue in NW6?

As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info.

If nothing shows on there call it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection and if possible, get a fault reference number. After all, if customers don’t report faults, VM don’t know about them.

Be patient as a lot of overseas call centres are in lock-down - best chance of getting a UK one is calling between 08.00-09.00.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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