Virgin Media Community

[fullfacility]

Hello,

Sorry if this is a stupid question but I’m a total technophobe.

I want to install n internet-enabled T.V.  It seems too simple just to disconnect the old one and connect the new one to the small white box which is connected to the cable which comes from outside.  Do I need to connect it to the router?  Do I need some other kind od connection?  Do I need to get a V. Media Engineer to come?

Any help would be appreciated.

Thanks.

[LittleMick73 · Accepted solution]

Hi if you are connecting to an Ariel to receive freeview the new TV will "talk" you through it on the screen if you are connecting to virgins box all you need to do is connect an HDMI cable from the V6 to the TV and select the right input setting on the TV remote,if this seems difficult ask for an engineer. Regards Micky.

[fullfacility]

Thanks.

[fullfacility]

Thanks.

[nodrogd]

I think the OP has bought a Smart TV, so this needs to be connected to Virgins internet router either via an Ethernet cable or WiFi in order to use the Smart features.

[fullfacility]

Thanks.

[cheekyangus · Accepted solution]

Depends what you mean.

Virgin Media don't need to so anything if you are talking about Freeview, TV through your aerial. If you mean TV provided by Virgin Media via the cable from you street I'll cover that later.

Your Internet-enabled TV will have an Ethernet port and also probably WiFi. Choose which you want to use.

For the former you run an Ethernet cable from your TV to a spare port on your broadband router.

For the latter you go into the TV's settings menu, select the Set-up procedure for it and enter your WiFi details like you would with your mobile/tablet/laptop/desktop PC.

Once successfully connected you can choose streaming channels via the Freeview EPG, they are in the channel number range of 260s-270s, or use the Apps built-in to your model of TV, which vary depending on manufacturer and model.

If you meant TV provided by Virgin Media via a cable from your street it depends if you are already a TV customer with them. 

If you have Virgin Media TV with a Tivo or V6 box you will have to change the Input/Source on the TV via the remote, as when you are using Cable TV the box is plugged into an HDMI whereas the TV's built-in Internet functionality obviously uses internal components.

If you are not a Virgin Media TV customer and wanted their service, that is the only time you'd need an engineer from them. If you only have broadband from VM and want to use your new TV's built-in functionality, then no engineer is needed. You simply plug one cable from your roof aeriel to your TV for broadcast TV and either setup WiFi or attach an Ethernet cable from your TV to the broadband internet router to allow the features that require the internet to work.

Hopefully this is clear and understandable and I've not confused you further.

[fullfacility]

Thank you for your detailed and very helpful reply.  I have a Tivo box and it seems reasonably straigtforward even for a tech. dummy like me.