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Interference on Channels

Hi 

I have distorted pictures on several channels and sound that makes it sound like several channels are on and speaking at once. 

Its mainly on the Euro Sports, but is randomly happening on others.  I have unplugged and reset the box several times, but it has made no difference.

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Re: Interference on Channels

Is this on HD channels or SD?

Can you check (package dependent) Discovery HD, BBC Scotland HD, Crime & Investigation HD, Sky History HD? Also any of the following that you may have - Sky Sports Cricket HD, Sky Family HD, Sky Comedy HD, Cartoon Network HD, TLC HD.

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Re: Interference on Channels

Thank you I will try them this evening and advise which channels ..

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Re: Interference on Channels

Hi I tried the channels last evening and it wasn't just HD, but both.  also on some channels we are getting an error code of W02, I followed all the guidelines as described on the website and helpline, but it still hasn't solved the issued.  We have a 2nd box in the house and all channels are working perfectly on that one.  

Also Virgin did a diagnostic scan and found nothing wrong.... 

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Re: Interference on Channels

Are you able to swap the boxes around? That'll ID whether it's a problem with the box itself, or the internal cabling.

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Re: Interference on Channels

I will try that this evening, thank you. 

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Re: Interference on Channels

Ok so we swapped boxes, the downstairs box worked perfectly upstairs but the upstairs box would not work downstairs, I'm beginning to thinks its the TV 

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Re: Interference on Channels

If you're getting onscreen errors like W02, that's not generated by your TV but by the Virgin box - the error is signal related. Swapping the boxes has at least proven the issue away from the specific box and onto the internal cabling.

TV Faults should be your next step, assuming the symptoms are still as you originally reported.

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Re: Interference on Channels

Ok thank you so much for your help and advice. 

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