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mike111111
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ITV hub won't play pgm

I tried to play singapore grip, it went to the pgm and then nothing

Anybody any ideas please

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japitts
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Re: ITV hub won't play pgm

Are you watching via the actual ITV Hub app, or using the (ITV branded) Virgin OD platform? If you're not sure, tell us exactly what menus you're choosing to find this program.

Do other ITV programs On Demand play ok? Do other On Demand programs play ok?

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mike111111
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Re: ITV hub won't play pgm

I go to search

search and discover

find the pgm then click on pgm

episodes

play

won't play

 

I tried anothe rpgm - didn't play.

BBC catch up works

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japitts
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Re: ITV hub won't play pgm

Standard VOD then, rather than the ITV App - great stuff. Are you using a V6 or a TiVo? If not sure, check here 

I'm going to guess the lead-in adverts play ok, but then the box returns you to the menu? If so...

1: Can you check your V6 software version - follow Home > Help & Settings > System > System Info, and it's near the top.

2: Is your box connected to a 4K TV?

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mike111111
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Re: ITV hub won't play pgm

Hi

Thanks for reply

Yes 4k TV

TiVo box

version20.10.1.RC21-VMB-11-C68

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japitts
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Re: ITV hub won't play pgm

The TiVo box doesn't support 4K output and you've quoted a V6 software build, so I think you've got a V6 but all the same...

There's recently been a software update to the V6, and if you're watching in 4K/2160p then you must now have HDCP 2.2 copy protection enabled in order to watch VOD programs. If you don't, then what you're seeing, will happen.

Your TV may have multiple HDMI inputs, in which case you may want to try each one in turn to find one that supports HDCP 2.2. If your TV doesn't support this standard, then you will need to reduce your video output to 1080 to watch VOD. You can do this by following Home > Help & Settings > Settings > Video Output, and making sure that 1080p/1080i is enabled.

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mike111111
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Re: ITV hub won't play pgm

Thanks for that

I will change settings

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mike111111
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Re: ITV hub won't play pgm

It played the pgm when I switch HDMI socket

Thanks for that

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