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Colwon88
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ITV Hub black picture

retuned my tv as I have a black picture with white line across top when I go onto the ITVHub nothing changed after the retune  .I dont have a box and it has always worked before without one . Any help please ? Thank you 

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japitts
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Re: ITV Hub black picture

Can you watch live TV channels through your Virgin box? Which box is it - if you're not sure, please check here 

You've mentioned a retune, which would suggest you're talking about Freeview rather than Virgin TV?

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Colwon88
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Re: ITV Hub black picture

It's through the Smart TV but still connected to my Virgin WIFI .

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japitts
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Re: ITV Hub black picture

So it's an issue with your TV then - it may be using your Virgin broadband to connect, but so is every website you visit on your laptop/PC/phone

I can only suggest you consult your TV manual or potentially check for any software updates on your TV.

If you have a Virgin TV box, are you able to watch ITV programmes on there?

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Colwon88
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Re: ITV Hub black picture

I don't have a Virgin TV box. I will check the TV itself . Thank you for your help Japitts  .

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