retuned my tv as I have a black picture with white line across top when I go onto the ITVHub nothing changed after the retune .I dont have a box and it has always worked before without one . Any help please ? Thank you
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Can you watch live TV channels through your Virgin box? Which box is it - if you're not sure, please check here
You've mentioned a retune, which would suggest you're talking about Freeview rather than Virgin TV?
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It's through the Smart TV but still connected to my Virgin WIFI .
So it's an issue with your TV then - it may be using your Virgin broadband to connect, but so is every website you visit on your laptop/PC/phone
I can only suggest you consult your TV manual or potentially check for any software updates on your TV.
If you have a Virgin TV box, are you able to watch ITV programmes on there?
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I don't have a Virgin TV box. I will check the TV itself . Thank you for your help Japitts .