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IPlayer Something Went Wrong

Every time I try to watch a programme on iPlayer I get the message:Something went wrong playing this programme, plus a code: 02100.

I searched the forum and somebody else had the same problem which was remedied by a firmware update (apparently iPlayer wasn’t included in their latest update). 

I can’t reach Virgin - after countless menus a recorded message says that due to coronavirus the call centres are closed. 

Any ideas on how to remedy this? Is there a way to force a firmware update (if that is the root of the problem)? 

Thanks

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Re: IPlayer Something Went Wrong

How are you trying to access iPlayer on what device?
Via Tivo?
Via V6?
Via smart tv connected to the Hub (how?)?
Other?
Does other online content work ok?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: IPlayer Something Went Wrong

All sorted thanks - I managed to get through to Virgin and they did a reset at their end which did the trick 

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