Every time I try to watch a programme on iPlayer I get the message:Something went wrong playing this programme, plus a code: 02100.
I searched the forum and somebody else had the same problem which was remedied by a firmware update (apparently iPlayer wasn’t included in their latest update).
I can’t reach Virgin - after countless menus a recorded message says that due to coronavirus the call centres are closed.
Any ideas on how to remedy this? Is there a way to force a firmware update (if that is the root of the problem)?
All sorted thanks - I managed to get through to Virgin and they did a reset at their end which did the trick