Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
194 Views
Message 1 of 4
Flag for a moderator

IMPORTANT - Please do not switch off your set-top box, we're updating...... ***FROZEN SCREEN***

Hello Folks,

Any ideas on a fix for the above screen, says its updating "stage 1 of 3" but been like that for AGES

TIA

0 Kudos
Reply
Highlighted
  • 20.72K
  • 2.2K
  • 4.1K
Very Insightful Person
Very Insightful Person
170 Views
Message 2 of 4
Flag for a moderator

Re: IMPORTANT - Please do not switch off your set-top box, we're updating...... ***FROZEN SCREEN***

What box is it. All V / V+ HD and V HD boxes stopped working this week and need to be replaced

https://community.virginmedia.com/t5/Virgin-TV/All-missing-channels-except-1-5/td-p/4315559
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
152 Views
Message 3 of 4
Flag for a moderator

Re: IMPORTANT - Please do not switch off your set-top box, we're updating...... ***FROZEN SCREEN***

Thanks for the reply.

Not sure which it is but know it's been there +9 years or so (it's at my ex's so now getting mither)

What's the least painful way of getting a new box?

0 Kudos
Reply
Highlighted
  • 20.72K
  • 2.2K
  • 4.1K
Very Insightful Person
Very Insightful Person
150 Views
Message 4 of 4
Flag for a moderator

Re: IMPORTANT - Please do not switch off your set-top box, we're updating...... ***FROZEN SCREEN***

It's going to have to be call in really.

Should be a pretty straightforward call though as it's literally the only thing that can be done with those boxes now.
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply