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Razan
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I've had no virgin TV for 7 months

Hi, I have had no virgin tv since march 2020. it cut off as covid started. i tried emailing so much as no one was answering calls and i got nothing. i have been paying every month 33£ for no tv just internet 😞 i work in the nhs and honestly cant find the time to be calling and waiting on hold for hours. 

Please please can someone help me 😞

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jbrennand
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Message 2 of 31
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Re: I've had no virgin TV for 7 months

7 months and you have done nothing about it - why? It didn't cut off due to covid - so did you cancel it then?

Also have you actually checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, DO try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through. I got through in 20' last Wednesday afternoon.

You can also text them on 07533 051809 include account name/number and what the issue is – replies may take a bit longer

Or, a VM person should pick this thread up as soon as they see it and be able to help in a day or two.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Razan
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Message 3 of 31
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Re: I've had no virgin TV for 7 months

I didn’t have time..I work 6 days a week in nhs during covid so I was surviving on emails. I waited hours on customer helpline for virgin and could only do that on weekends and never got through - don’t feel it’s fair to blame me for it I genuinely couldn’t keep calling every day and waiting around as was working and from work to my kid and back to wards the next day. Thanks 

Razan
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Message 4 of 31
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Re: I've had no virgin TV for 7 months

I never had replies to the text service I tried regularly and nothing back 

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jbrennand
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Message 5 of 31
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Re: I've had no virgin TV for 7 months

What does the 0800 number report on known issues? Text is usually a waste of time. Better off here. A VM person usually responds in a day or two whilst users on here try and help.

So.....

What TV box do you have - V6 or TiVo?
What lights are showing on it?
What do you "see" when you connect the TV to it - what is it displaying - error message?
Do any channels come through (e.g. BBC1)?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Razan
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Message 6 of 31
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Re: I've had no virgin TV for 7 months

Hi 

the tv works for Netflix and bbc iPlayer etc but for virgin the light will go from red to white as though working but say “no channels” 

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Anonymous
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Message 7 of 31
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Re: I've had no virgin TV for 7 months

if you have time to watch TV then you have time to call.
If not you might as well cancel it
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Razan
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Message 8 of 31
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Re: I've had no virgin TV for 7 months

I don’t watch tv it’s for my kid and when I watch it’s after 10 when I’m done with work and bedtime for him so can sit and watch. Thanks for the beneficial reply. 

Razan
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Message 9 of 31
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Re: I've had no virgin TV for 7 months

Also I said I tried to call but the waiting times are huge and I can’t when I’m working and on call. I haven’t just left this. 

japitts
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Message 10 of 31
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Re: I've had no virgin TV for 7 months

What do you mean by the TV working ok for Netflix/iPlayer, "but for Virgin"?

I'm assuming that you mean that your apps & internet connection works but your live TV channels don't?

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