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I keep getting text messages from virgin

Hi i keep getting text messages saying they have not received equipment back since i cancelled contract, as soon as i received the package i sent it back the next day and have a receipt to proove it, i tryed to find away to email  copy but i can not find away, very frustraiting 

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Re: I keep getting text messages from virgin

Hi there @Insightman

 

Thanks so much for your post - sorry to understand that you're getting these text messages after you have returned the equipment to us. 

 

When did you return the equipment to us? We usually advise it can take around 14 days for it to be processed through the warehouse after this has been returned us and updated on the account. 

 

Do let us know and if it has been longer than a couple of weeks then we can go from there. 

 

Cheers

Katie - Forum Team


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Re: I keep getting text messages from virgin

Hi Katie thank you for responding, the date it was sent back is 23/09/1915708172536731971253876.jpg

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Re: I keep getting text messages from virgin

Hi Insightman

 

Thanks for the message

 

We have looked in to this for you and can see that it was dropped off at the warehouse. 

 

Please let us know if you are still receiving the messages on Friday 

 

Kind Regards 

Chris