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These TV channels are not included in your package and were being provided free for a limited period of time to provide customers on lower packages with more choice during the lockdown.
If you want to check which channels are included with your package, see here.
You can contact VM on 150 if you wish to upgrade your package to another that includes the channels that are no longer being made available to you for free.
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How can I upgrade my package and find out the price for entertainment and documentaries package
Customers can add one Pick to their bundle for £10 per month with each subsequent Pick costing £7 per month. Picks can be changed every month.
The Kids Pick is £5.
This is the link showing the Personal Picks
You could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.